In brief

We aid businesses in keeping their IT infrastructures completely functional, adaptable, and secure, assisting them in constantly optimizing the total cost of ownership.

As seasoned engineers, we provide IT support for software of all sizes and kinds, including corporate systems and applications that face the customer. Our maintenance endeavors cover every level, from a thorough pre-support audit and round-the-clock software maintenance to a transformative overhaul.

To tackle your software challenges more effectively, City Software presents three distinct packages, diversified by their extent and encompassing technical support levels L1, L2, and L3.

First-line support

Our technicians will manage user-oriented challenges and small hiccups in your application to prevent them from escalating into service-disturbing problems. At this level, we dissect user information and solve problems without the need to probe into the code.

Troubleshooting

When the underlying issue stems from a system shortcoming, our skilled troubleshooting team will probe into the problem, identify and rectify bugs, or carry out configurations, installations, and updates that are crucial for performance.

Advanced support

To tackle the most complex, unprecedented challenges, City Software engages highly-skilled architects and engineers. They will delve into the source code to cure disruptions, optimize backend functionality, and augment the system with new transformative features.